Privacy Policy

This website www.kwnaturopathy.com.au is owned and operated by Klara Walsh t/a Klara Walsh Naturopathy (“Site”, “we”, “us”, “our”) ABN 97573246829.

This Privacy Policy describes we collect, use and disclose your Personal Information when you visit our Site or use our services (“Services”).

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This policy will help you understand your privacy rights and choices. If after reviewing this policy, you do not agree with our policies and practices, please do not use our Site or Services. If you additional questions or concerns, or would like to make a complaint, please contact us at oceanivyhw@gmail.com

Collecting Personal Information

In this Privacy Policy, “Personal Information” is referring to any information about an identifiable individual.

When you visit, use or navigate our Site or Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services or when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.

The personal information we collect may include the following: Name, phone number/s, email address, contact preferences, debit/credit card numbers and/or billing addresses.

We may also collect additional information if you contact us for customer support.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Sensitive Information

We may collect sensitive information including your date of birth, financial data, medical history and relationship status. However, this will only be collected when you fill out our intake form before an initial appointment, during an appointment (face-to-face or online) or through written communication avenues such as email.

Payment Data

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe. You can find their privacy notice link(s) here: https://stripe.com/au/legal/data-privacy-framework.

Collecting third-party information

We may collect limited information from public databases, marketing partners, social media platforms and other outside sources. In order to enhance our ability to provide relevant marketing, offers and services to you we may obtain information about you from other sources such as public databases, data providers, social media platforms and other third parties. If you interact with us on a social media platform using your social media account (e.g. Facebook, Instagram, Twitter), we will receive personal information about you such as your name, email address and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.

Processing Information

We process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent including:

  1. To respond to your inquiries and solve any potential issues you might have with the requested service.

  2. To send you marketing and promotional communications if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.

  3. To deliver targeted advertising to you tailored to your interests, location and more. For more information see our Cookie Notice: https://www.squarespace.com/cookie-policy/.

  4. To post testimonials on our Services that may contain personal information.

  5. To protect keep our Services safe and secure including fraud monitoring and prevention.

  6. To evaluate and improve our Services, products, marketing, and your experience by identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.

  7. To determine the effectiveness of our marketing and promotional campaigns that are most relevant to you.

  8. To comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

Sharing Information

We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows: Data analytics services, payment processors, website hosting service providers and data storage service providers.

We may need to share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We use Practice Better for management of our practice. You can read more about how Practice Better uses your Personal Information here: https://practicebetter.io/privacy.

We use Stripe payments as our primary payment platform. You can read more about how Stripe uses your Personal Information here: https://www.stripe.com/au/privacy.

We use Squarespace as our website creator. You can read more about their Privacy Policy here: https://www.squarespace.com/privacy

Storing your Information

We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal or modify your information.

We store your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Rights

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

Contact us to exercise your rights. We will consider and act upon any request in accordance with applicable data protection laws.

You may review, change or terminate your account at any time. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided in the section. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Cookies

Most website browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please visit: https://www.squarespace.com/cookie-policy/.

Minors

We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you acknowledge that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor’s use of the Services. If you become aware of any data we may have collected from children under age 18, please contact us klara.naturopath@gmail.com.

Do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. We do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

Australian Privacy Rights

We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 (Privacy Act).

This privacy notice satisfies the notice requirements defined in the Privacy Act including what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner.


Important Note

This Privacy Policy may be revised at any time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. It is strongly recommended you periodically visit this page to review the Privacy Policy.

Last updated 08/02/2025